PROPERTY MANAGEMENT

Renter Relevant Forms and Resources

PLEASE SELECT THE FOLLOWING RELEVANT FORM TO MEET YOUR REQUIREMENTS

HOW TO KNOW YOUR MAINTENANCE WORK CAN BE DEFINED AS “URGENT REPAIR”? ANY ONE OF THEFOLLOWINGS…….?

  • dangerous electrical fault

  • the gas, electricity or water supply is not working

  • an appliance, fitting or fixture that is not working and causes a lot of water to be wasted

  • an essential service or appliance for hot water, water, cooking, heating, or laundering is not working

  • a cooling appliance or service provided by the rental provider is not working

  • a safety-related device, such as a smoke alarm or pool fence, is not working

  • gas leak

  • serious roof leak

  • serious storm or fire damage

  • burst water service

  • blocked or broken toilet system (if you only have one toilet for use)

  • flooding or serious flood damage

  • any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure

  • a serious problem with a lift or staircase.

DOES THIS URGENT REPAIR OCCUR MONDAY TO FRIDAY 9.00AM TO 5.30PM?

YES     

>>> Contact property manager department on 0411 984 500 to advise immediately

>>> Email your property manager and if you receive an “autoreply – out of office or on annual leave”, please contact our office on 03 8743 3342


NO      

>>> Contact one of the following technicians (outside of business hours, including public holidays),Remember to email your Property Manager to let them know that an urgent repair item occurred outside of business hours.   

  • General Building/Handyman

Sole Trader for Defects                                                                Tony Tu 0425 400 568

General maintenance:                                                                  Cooper 0410 880 821

  • Electrical, Plumbing/Gas, Heating & Cooling

New Boda Service Group Electricity & gas & plumbing:                   Bella 0426 665 985

  • Smoke Alarms

NBD Safety check:                                                                        Alex 0420 502 529

If any of these technicians are not available to approach your issue, you can engage another local tradesman to attend.


FOR ALL NON URGENT MAINTENANCE ISSUES, PLEASE NOTIFY YOUR PROPERTY MANAGER VIA EMAIL AND THEY WILL GET BACK TO YOU DURING BUSINESS HOURS.

For other enquiries, please email info@hoyee.com.au.